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در انتظار سفارش

سفارش دریافت شد ولی وجه بازگشت داده شده، چه کاری باید انجام دهم؟

محصول را به همراه بسته‌بندی و مدارک خرید و بازپرداخت نگه دارید تا برای پیگیری با فروشنده و سیستم پرداخت استفاده شود.

سفارشم را دریافت نکرده‌ام. چه کاری باید انجام دهم؟

یمیلی که پس از ثبت سفارش دریافت کرده‌اید را بررسی کنید. این ایمیل شامل وضعیت سفارش و زمان تقریبی تحویل است.

در صورت توقف بسته در گمرک چه کاری باید انجام داد؟

اگر محتویات بسته برای مأموران گمرک مشکوک باشد (مثلاً تعداد زیادی کالای مشابه)، ممکن است بررسی‌های بیشتری انجام شود.

گر زمان حل اختلاف طولانی شود و تمایل به انتظار نداشته باشید، چه اقداماتی باید انجام دهید؟

اگر سایر راه‌ها موفقیت‌آمیز نبود، ممکن است نیاز باشد اقدامات قانونی انجام دهید. این فرایند طولانی و پرهزینه است، بنابراین مهم است که مزایا را در مقابل ریسک و هزینه‌ها بسنجید.

سفارشم چه زمانی به دستم می‌رسد؟

پیگیری وضعیت سفارش: فروشگاه مگاست امکان پیگیری سفارش را با استفاده از شماره پیگیری فراهم می‌کند.

ثبت سفارش و پرداخت

سفارشم را دریافت نکرده‌ام. چه کاری باید انجام دهم؟

ایمیلی که پس از ثبت سفارش دریافت کرده‌اید را بررسی کنید. این ایمیل شامل وضعیت سفارش و تاریخ تقریبی تحویل است.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

خدمات پس از فروش

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

پس گرفتن وجه

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.